IT Field Engineer

I’m Linh Tran With 2+ Years of Experience in The Field

I am a dedicated IT Field Engineer with over two years of hands-on experience in troubleshooting, maintaining, and optimizing IT infrastructure. Skilled in diagnosing hardware and software issues, setting up networks, and providing on-site technical support, I excel in fast-paced environments where quick problem-solving is essential. My expertise includes system installations, network configurations, and ensuring seamless connectivity for businesses. With a strong commitment to customer satisfaction and a passion for emerging technologies, I am eager to bring my technical skills and adaptability to a dynamic IT team.

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Linh Tran

Email

linh.tran@theniceguy.lt

Phone

(708) 668-1868​

Time Zone

Central Daylight Time​

Education

​Front End Web Development Course

2021

Kenzie Academy from Southern New Hampshire University

Google IT Support Professional Certification

2022

www.coursera.org

Experience

IT Field Engineer​
HTX Services LLC, Chicago IL

August 2022 – Present

Support Financial Centers and back-office staff by setting up equipment through Preventative Maintenance, installations, modifications, and repairs on all affiliated hardware/software, including but not limited to:
ATMs, Desktops, Laptops, Phones, Tablets, Printers, Server Rooms.
Responsible for timely resolution of requests received through Incident Management and other ticketing Systems
Resolved 12 Infrastructure/Atms Level 1 tickets per shift
Manage to organize and inventory truck stock parts and tools.

Process Assistant
Amazon Fulfillment Center, Matteson IL

November 2021 – 2022

Support operations leaders and associates in fulfillment centers, ensuring smooth operations by assisting with production tasks, managing daily duties, and maintaining a safe and organized environment.
Helping teams troubleshoot issues and offer alternative solutions.
Preparing and implementing training and development plans for associates.

Customer Return Associate
Amazon Fulfillment Center, Romeoville IL

December 2020 – 2021

Unpack and inspect returned merchandise.
Ensure a smooth and efficient return process for customers. Evaluate the condition of returned items to determine if they are resalable, damaged, or require refurbishment. Communicate vendor and processing issues to supervisors or managers.
Place items in the correct labeled bins, storage racks and set pallets in place with PIT (Powered Industrial Trucks).

My Services​

An extremely detailed and comprehensive description goes here, providing an extensive amount of information about the topic

01

Hardware Setup:

Computers, laptops, and servers
Printers, scanners, and peripheral devices.
Network equipment (routers, switches, access points).

02

Software Installation & Configuration:

Operating systems (Windows, Linux).
Business and productivity software.
Security software (antivirus, firewalls).
Custom applications and drivers.

03

Additional Services:

System optimization and updates.
Data migration and backup setup.
Troubleshooting and technical support.

Clients I Worked With​

Contact Me​

Linh.tran@theniceguy.lt​
+1 (708)668-1868​
Mokena, IL
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